Personnel selection for car service. How to convert quantity to quality

The success of any company, including a car service, depends not only on the amount of investment and a competent development plan, but also on the coherence and quality of staff. Therefore, the selection of competent personnel refers to the main stages of the successful business formation. Moreover, it is important to be able not only to find a good specialist, but also to motivate him to work, investing time and resources in his continuous development. Let's consider an example of how to choose the right personnel.

How to calculate the required number of working personnel for a service station

The efficiency of car mechanics is reflected in their level of qualification, speed and quality of work, as well as the potential of service equipment.

A number of factors affect the labor force requirements of the service station :

management policy;

sales plan of services provided;

consumer demand for the service provided;

total productive hours and efficiency;

the number of workshops, the layout of the working space and the characteristics of equipment for car service;

the ability to provide the required labor force;

location and publicity of the area in which the car service is located.

It is necessary to open a number of positions and hire competent professionals so that the auto service workflow is considered to be effective. If the service station provides a minimum of services and is limited to a small budget, you can apply combining several positions into one. This should take into account the functional responsibilities. For example, a warehouser of aggregate units and the lubricants may be the same person, but the positions of a mechanic and a transport operator should be hold by two different people.

Let's consider an example of the necessary production personnel calculation of vehicle service station

Number of employees = Number of positions/Standard number of potions for 1 mechanic

Initial data:

The number of universal positions - 10

Standard number of positions for one mechanic - 1.3

Miscalculation:

Number of hired mechanics - 10/1.3 = 7.7

As a result, it can be summed up that there are 7 mechanics, 1 electrician and 2 assistants for 10 car service stations. Additionally, non-production personnel should be hired, the amount of which should not exceed 30% of the production staff. In this example, you can hire up to 3 people, for example, an accountant, cashier and administrator.

We offer you to get acquainted with the table of the repair positions organization and production personnel at small, medium and large service stations working in one shift. In the basis of calculation laid down the hypothesis that the service station activity is 100% effective and 85-90% productive. Depending on the type of services provided, the location of the service station and local business data may vary.

Features to be taken into account when selecting candidates

Previous working experience of an applicant. If your car service offers a high level of service, the service personnel must have a working experience of 5 years; otherwise, you will have to blush in front of clients for the unfair work of subordinates.

Behavioral factor in social networks. Oddly enough, but in the world of modern technology, you cannot ignore the virtual life of your future employee. If a decent guy/girl in a business suit came to the interview, it does not mean that this is a person from the cultural strata of the population. Perhaps he just needs a job and using such an appearance he tries to arrange the supervisor to his candidacy. But you can be surprised if look at his pages on popular social networks and see photos or status of an obscene nature! Conclusion: study not only the candidate's CV in advance, but also his behavior in an informal environment of Internet spaces.

Speed and quality of the practical task completion. In order to assess a candidate's professionalism for a vacant position, ask him to carry out a small task, for example, to check tire pressure or make running diagnostics (depending on the type of activity). Based on the results of the completed task, you are more likely to determine whether this specialist is suitable for you, or false information is covered in his resume.

Whether there is a criminal record or dismissal under article from the previous place of work. Undoubtedly, every citizen of our country has the right to make a mistake and rehabilitate. However, do not hurry to become a "good Samaritan" and hire everyone. Remember that vigilance is an essential attribute of the head of any organization when selecting candidates, especially whose work activity is associated with financial responsibility.

Motivation when applying for a job. If you do not want to see staff turnover at your service station, try to find out the true intention of the applicant's employment. Ask your future subordinate about the reasons of his leaving previous jobs, plans for the next 2-5 years, the vision of his duties, the desired amount of wages. Suggest taking a psychological test.

We wish you to find a decent team of professionals and build a reliable business in the field of car maintenance!